JUNE C. PROCTOR
1220
Kelvington Way
Lilburn, Georgia 30047
Home (770) 985-6132
jcp@wittsend.com
CAREER SUMMARY
Versatile consulting professional with hands-on, in-depth experience in organizational development; training management, training development, and training delivery; project management; performance consulting; competency modeling; group facilitation; desktop publishing; mechanized system support; and engineering. Integrates education, experience and interpersonal skills to consistently achieve organizational objectives. Quickly grasps new material, including detailed technical information, and is strong in written, verbal, and platform communications.
PROFESSIONAL EXPERIENCE
INDEPENDENT CONSULTANT, Atlanta, GA
Consultant
2000 - 2005
Provide professional contracted services in fields of Organizational
Development, Instructional Design, Human Performance Consulting, Project
Management, and Training Delivery.
- Developed business process documentation to promote consistency across geographically dispersed organization, provide tool for training, and assist with organizational change. Documentation included process flows, inputs, outputs, indicators of success, obstacles to success, and metrics.
- Designed and developed instructor led materials to train client’s Digital Service Group (DSG) technicians to support Asymmetric Digital Subscriber Line (ADSL) installation and maintenance activities.
- Developed
organizational design to facilitate shift from product-focused
organizational structure to customer-focused organizational
structure. The new organizational
design promotes revenue growth and enables organization to present one
face to customer and integrate technology.
- Provided
newly incubated consulting company with recommended integrated solution to
manage talent strategically and individually. The solution facilitates link between
performance improvement, compensation, career development, and staff
recruitment and retention.
- Developed
robust, scripted instructor materials and participants guide to train call
center managers how to use the administrative module of client’s
call distribution system. Developed
and validated certification test to measure end-of-course proficiency.
BELLSOUTH TELECOMMUNICATIONS, INC.,
Development/Curriculum/Training Manager
1996 - 2000
Managed training development, delivery, and/or curriculum for multiple
BellSouth clients. Produced both traditional and web-based training
deliverables, including electronic performance support system (EPSS). Managed
headcount and production budgets. As manager of managers, supervised up to
sixteen direct reports and obtained
vendors to supplement internal resources as needed.
- Directed work activities of group, exceeding client requirements and enhancing employee development.
- Mentored, coached, and motivated Instructional Designers. Reviewed materials, provided feedback quality, and approved final deliverables.
- Mentored, coached, and motivated Instructors. Observed each instructor at least monthly and provided feedback to improve training effectiveness.
- Balanced conflicting needs of various clients.
- Developed recruiting strategy that improved overall quality of training staff.
Performance Improvement Manager/ Project Manager -
Network Account Team
1995 - 1996
Served as internal performance consultant/project manager for Network
organization, using analytical skill and multiple change management and
organizational development tools. Conducted workshops, facilitated focus
groups, provided reports and recommendations, coached center leadership, and
project managed specific initiatives.
- Built camaraderie and teamwork in client organization that had experienced conflict.
- Developed performance measurement plan, providing managers with tools to evaluate non-exempt employees.
- Received special recognition for successfully implementing competency management process.
- Analyzed skills assessment results and recommended skills gap closure plan, enabling managers to target dollars spent on employee development.
- Managed job redesign initiative, successfully supporting major re-engineering project.
Specialist (Delivery Manager & Advanced Instructor-Developer) - Training
1987 - 1995
Managed delivery schedule for work group, serving as single point of contact
for clients. Developed and delivered training for feeder administrators
and outside plant engineers. Performed needs analysis, making appropriate
training/non-training recommendations.
Performed task analysis, using results to design and develop
instructional materials.
- Provided feeder administrators with knowledge and skills needed to monitor facilities, perform economic studies, and produce long-range plans.
- Enabled outside plant engineers to design routine and specific outside plant engineering authorizations by providing them with necessary knowledge and skills.
- Trained engineers, planners, and other system users on use of INGRES database manager, enabling them to write customized reports.
- Monitored and observed contract instructors, resulting in enhanced quality of instruction.
- Received Department Head Award for arranging expedited on-site training for special client initiative.
- Developed and maintained mechanized database containing delivery statistics, resulting in ability to write specialized queries to generate ad hoc reports as needed.
BELL COMMUNICATIONS RESEARCH,
Member of the Technical Staff
1985-1987
Designed, developed, and delivered training to support deployment of software
product. Performed component testing. Wrote technical
documentation. Provided hot-line and on-site field support.
Analyzed new feature performance at site.
SOUTH CENTRAL BELL, Natchez, MS
Staff Manager - Forecasting
1977-1984
Analyzed and projected economic conditions and access line demand for
twenty-three wire centers. Served on the District Operations Council,
contributing to operational planning and decision making.
SOUTH CENTRAL BELL,
Hattiesburg, MS
SOUTHERN BELL, Orlando, FL
NEW ENGLAND TELEPHONE COMPANY, Framingham, MA
Outside Plant Engineer
1972-1976
Planned and designed routine and specific engineering authorizations in
suburban and rural areas. Directed contract engineering work.
EDUCATION
MS, Human Resources Management Development, National
Louis University, Atlanta, Georgia
MBA, Business Administration, University of Southern Mississippi,
Natchez, Mississippi
MA, Secondary Education, University of Connecticut, Storrs, Connecticut
BS, Mathematics, University of Massachusetts, Amherst, Massachusetts
CERTIFICATIONS
Master's Certificate in Project Management,
Certified as Instructor and as Accomplishment Based Curriculum Development
(ABCD) Course Developer
TECHNICAL SKILLS
Word Processing - Word, Word Perfect, vi editor
Graphics and Presentations - Power Point, Corel Draw
Project Management - Microsoft Project, ABT Project Workbench, ABT Team
Workbench, ABT Repository
Browsers - Netscape, Internet Explorer
Email – Outlook, OpenMail, Netscape Mail, Unix
mail
Time Management - OpenTime
Spreadsheets and Relational Databases - Excel, Access, Ingres
Web Development - basic HTML, HotDog Pro
Other - multiple proprietary applications on mainframe and Unix platforms,
basic knowledge of Unix shell
OTHER RELATED ACTIVITIES
Member of International Society for Performance Improvement
(ISPI)
Member of American Society for Training and Development (ASTD)
Developed and maintain various web pages
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